What to Do If Your Huion Pen Display Shows A Black Screen or No Signal?

Your Huion pen display shows a black screen or no signal when you turn it on? Don't worry, this article will tell you what to do when you encounter such issues.

 

Situation 1. Pen display shows a black screen.

The indicator of the pen display does not light up and the pen display shows a black screen. When you encounter such a situation, please check:

1) Whether the power cable is damaged or not. If the power cable is damaged, please change another power cable.

2) Whether all the cables are well connected or not. If all the cables are connected correctly but the pen display still shows a black screen, this issue may result from the improper handling during transportation, and thereby some components may have been spoiled. Please contact our customer service for further assistance.

 

 

Situation 2. Pen display shows no signal


 

The indicator of the pen display is red and when you turn on the pen display, it shows NO SIGNAL or NO CABLE, when you come across this issue, please check the below methods to fix it:

1) Please note that if you are using a desktop computer and have a discrete graphics card, please connect the video signal cable to the location of the discrete graphics card.

2) Replug in and out the VGA/DVI/HDMI/ 3-in-1 cable.

3) Please check if there is a problem with the computer signal interface by using another cable or interface.

4) If there are no other interfaces or cables available, please try on another computer.

5) If you have used an adapter to connect the cable, please try with another adapter.

 

If all the above mentioned methods cannot fix your issue, please contact our  customer service for further assistance.