Solutions for Huion Digital Pen is Not Working

When your Huion digital pen is not working, you can check the solutions listed below respectively to see if it can fix your pen.


For the issue of the pen is not working, please first confirm that the driver shows connected, otherwise please check How to Install Huion Drivers on Windows? or Solution to the Installation Problems under Mac Mojave to install the driver correctly.


Solutions for battery pen

1) Check and see whether you have put the battery in.

2) Check and see if you have turned on the power button before you start using it.

3) Try to replace the battery with a new AAA battery.

4) Please check if the battery has set correctly inside the pen? The positive pole should be pointing at the same direction as the pen tip, please be informed.

5) If the shrapnel of the negative pole is out of place, as is shown in the picture below,  you can fix it with some gadgets like a nipper.


Solutions for rechargeable pen

1) Please charge the pen to make sure that it is in full charged;

2) If it cannot be used after full charged, please try to use the pen with a connecting charging cable;

3) Please try to change another USB cable or port;


Solutions for battery-free pen

Please change a new pen nib.


After trying the above methods but your battery/rechargeable/battery-free pen still cannot work, then your battery/rechargeable/battery-free pen may be damaged, please contact our customer service at for further assistance.