Warranty statement

 

Warranty statement

Huion is committed to provide high quality products and good customer service to all customers. All Huion products purchased directly from Huion or Huion authorized stores will be covered by this warranty. Register your product here to enjoy fast and professional customer support from Huion. Stay tuned for the latest updates and inspirations.

Register Warranty

Please note that by registering warranty, you are providing information to help Huion customer support team to provide fast service to you once you have submited a warranty claim. If you have a warranty issue, please submit the claim via the “Claim Warranty” link below.

Make a Warranty Claim

Claim Warranty

In usual, customer support will get in touch with you within 24hrs during workdays and 48hrs during holidays once the request is received.

 

Ask for a Replacement

Please be assured that if there's a product quality problem within one year from the purchase date, we can help you apply a replacement unit with the following information provided.

1)      Product serial number (on the back of the unit);

2)      Product order number;

3)      Purchase link where you bought this item;

4)      A video or some pictures that can show the problem clearly.

Once the replacement application is approved, we will send you a replacement unit for free. However, the shipping fee will be borne by the buyer if it has exceeded 30 days from the purchase date.

 

Return with quality issues

You have 30 days (from date of purchase) to request a return/refund. You need to request a return in 7 calendar days past the maximum estimated delivery date OR 30 days from the order date, whichever is later. That is to say, you will have at least 7 days to request a return if there's a product quality problem.

 

Return without quality issues

You have at least 7 days to request a return if you are not satisfied with the product you bought or if you have some other subjective views, 8% restocking fee and shipping fee both way  will be borne by the buyer if return without defect within 30 days of order.

 

Cancel order

If you purchased an item from Huion official site and would like to cancel your order before it’s shipped, 8% restocking fee will be borne by you, please be informed.

 

Promotion Period

For the promotion event (Free Shipping Promotion), you can only apply for shipment refund(If you have already paid for it) within 3 days after you placed your order. 

 

Huion has brought advanced technology, refined design and high quality tablets to the global market to help people develop and enjoy the expression of imagination and inspiration.

With the warranty statement, we hope all Huion users can enjoy the one year product protection plan and feel reassured to choose Huion again.